This agreement describes the terms and conditions applicable to the services available on or through the travotels.com website, mobile website, and mobile and tablet applications (collectively referred to as the Site ), and details your responsibilities, thereby limiting the liability of travotels.com and its third-party suppliers. These suppliers include, without limitation, the airlines, hotels and other suppliers that provide travel or other services through this Site (such third parties collectively referred to as the Travel Service Providers ).
This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the Terms of Use” or “Agreement). Please read the Terms of Use carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in court. You should also read our privacy policy, which also governs your use of the Website, and incorporated by reference in this Agreement. By accessing or using this Website, booking any reservations for travel products or services, or contacting our call center agents, you agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, please do not use or book any reservations through this Website or our call center agents./p>
The terms we, us, our and Hotwire refer to travotels.com and its subsidiaries and corporate affiliates, The term you refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.
We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms of Use.
travotels.com is committed to customer satisfaction. If you have a problem or dispute, we will try to resolve it. If we are unsuccessful, you may pursue your claim as explained in this section. You agree to give us an opportunity to resolve any problem, dispute, or claim relating in any way to the Sites and/or any of its related applications or services; any dealings with travotels.com, including with our marketing and customer service agents; the purchase, use, or performance of any services or products available through this Site; any representations made by travotels.com; or our Privacy Policy (collectively, Claims) by providing Notice to Customer Support. Unless prohibited by applicable law, any Claim must be brought within two (2) years from the date on which such Claim arose or accrued. If we are unable to resolve your Claims within 60 days, you may seek relief through arbitration or small claims court, as set forth below.
This Agreement shall be governed by the laws of Kingdom of Saudi Arabia, without regard to conflict of laws. All Claims or other matters in dispute between you or any Third-party and travotels.com, its subsidiaries or affiliates, or any travel service providers or companies offering products or services through the Site, whether based upon contract, tort, statute, or otherwise, shall be governed by the laws of KSA, without regard to conflict of law’s provisions that would result in the application of the laws of any other jurisdiction.
The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products,or services obtained from or through this Website. Additionally, you agree not to:
You may only use this Website to make legitimate requests to book the products or services offered (each, a Request), and shall not use this Website to make any speculative, false or fraudulent Requests, or any Requests in anticipation of demand.
It is a violation of law to place a Request in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your Web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users will be prosecuted to the fullest extent of the law.
If your booking or account shows signs of fraud, abuse or suspicious activity, travotels.com may cancel any travel or service reservations associated with your name, email address or account, and close any associated travotels.com accounts. If you have conducted any fraudulent activity, travotels.com reserves the right to take any necessary legal action and you may be liable for monetary losses to Hotwire, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact travotels.com Customer Service..